在詹姆斯库克大学新加坡校区
所有的学生都会获得一流的服务体验
如何选课，如何入境，学生准证怎么办？
一切同学们在就读期间遇到的问题
大学都会给予全力的支持与帮助
那么，遇到不同的情况
该如何寻求帮助？
留学又有什么“雷区”需要避免呢？
一起来系统地看看
大学的首席运营官刘宜先生怎么说吧
刘宜先生
大家好，我是詹姆斯库克大学新加坡校区的首席运营官刘宜（Kelvin Liu），非常开心能在此欢迎同学们来到詹姆斯库克大学。祝贺每一位同学成功进入大学阶段，并做出了来詹姆斯库克大学就读这个正确的选择。这所大学所做的一切都以学生为中心，相信在大家追求知识和探索自我的旅程中，将无比享受在詹姆斯库克大学的时光。
就读詹姆斯库克大学期间，学生事务部将是同学们最重要的联络部门。大学的学生事务部旨在为大家提供“学生优先”的体验，这意味着你从进入詹姆斯库克大学的那一刻起，直至成为大学校友都能享受到一流的服务。
学生事务部由以下4个办公室组成
办公室一：学生大使
学生大使是同学们与大学沟通的主要渠道。现在每位同学都有自己相对应的学生大使，同学们在整个大学生涯中，无论遇到学术研究还是其它领域的任何问题，请记住：学生大使永远是你的第一联络点。
办公室二：校园活动办公室
校园活动办公室也是新同学们这周参加的新生欢迎会的组织者。他们通常与学生会和学生社团一起，通过组织各式各样的精彩活动，如体育、音乐舞蹈、文化交流等活动，来丰富同学们的课外生活体验，并帮助同学们发挥无限的可能。
对于所有的国际学生而言，校园活动办公室还会提供机场接机、住宿安排、体检和协助办理学生准证及移民与关卡局（ICA）相关的服务。
在这里我想特别感谢学生会和迎新委员会的成员，他们在学生会主席Beverly Rodrigues的带领下，为此次迎新活动取得成功带来了很大的帮助。
办公室三：学生就业办公室
对同学们来说，即使你现在也许是一名刚入学的新生，探索自己的就业能力永远不会为时过早。学生就业办公室会为同学们组织丰富的职业研讨会、讲座和参观活动，让同学们了解毕业后的就业情况；还会组织线下和线上的校园招聘会。
在詹姆斯库克大学，我们拥有丰富的经验来为本地学生以及涵盖在培训雇佣许可计划（Work Training Permit initiatives）之内的国际学生提供实习机会。
为了让一切顺利发展，同学们可以关注大学的社交媒体平台，参加你的第一个就业研讨会，并开始创建你的第一份简历。
办公室四：学生出勤办公室
我需要强调出席率对同学们来说是一个非常重要的事情。本地学生需要保持至少75%的课堂出勤率，才有资格参加考试。
对于国际学生，根据新加坡移民与关卡局对学生准证的要求，同学们必须达到至少90%的校园出勤率，并且必须每天在校园内至少3小时。虽然在校园内时长的要求由于疫情影响而暂停，但同学们现在仍然需要保持至少90%的总出勤率。
学生出勤办公室也是同学们在学习期间发生意外情况时，请假、办理医疗证明、医疗保险，以及不幸退学时所应该联络的办公室。
我还想强调两个重要的文件：詹姆斯库克大学学生手册和学生行为准则。
学生手册为同学们的学习提供全面的信息和知识，例如课程信息、学术和专业领域的各种支持服务，也包括反馈和其他重要的行政流程。
对于国际学生，你必须了解新加坡移民与关卡局的规定。所有的国际学生，无论是带薪还是无偿都不允许在新加坡从事工作。
大学期望所有的同学们都保持积极主动性并履行责任。大学建立的学生行为准则已阐明同学们在大学中的行为规范要求，以确保所有的学生在我们大学都有一个有意义的学习经历。
同学们可以在大学官方网站下载学生手册、学生行为准则以及其它有用的文件。
在结束演讲前，我还希望提醒大家注意三件事：
一、由于我们仍处于疫情的大环境之中，同学们需要格外注意并做好预防，以确保安全和健康，做一个负责任的全球公民。时刻保持安全，遵守安全距离要求并保持良好的个人卫生。对于仍在自己国家的留学生，我期待着很快能在新加坡见到你们。
二、为了支持政府关于控制新冠疫情传播的措施，并保证大家的健康安全，我们把很多课程转移到了线上，这也为目暂时无法来新加坡的同学提供了一个平稳的过渡期。
由于疫情，大学的许多员工也在远程办公，但他们会尽可能地满足同学们的需求。请同学们理解部分员工所在的地方与大家存在时差，感谢大家在这个特殊时期的耐心，老师们会尽快回复大家的邮件。
因此请尽量避免向不同的老师们发送多封邮件，因为这会减慢老师们回复的速度。如有紧急事项，最好的办法是联系你相应的学生大使，他们将能够更有效地解决你的需求。
三、在詹姆斯库克大学，学校致力于持续完善并追求卓越的品质。学校以行业最佳为标准，因此如果同学们收到了学生满意度调查邀请，我强烈鼓励大家参与并反馈你们的建议与意见。
学校将认真对待所有学生的反馈，大学还有一个”You said it, We did it”的网页，来展示学校收到的反馈与进展，所以希望同学们尽可能参与调查。
最后，我希望大家都有信心，并准备好在2021年与大学一起创造一个更加光明的未来。永远记住，你们不会在詹姆斯库克大学感到孤独，因为学生事务部会伴随大家在这里成长的每一步。
学生事务部邮箱、热线、紧急联系电话
及各办公室负责人联系方式
祝大家好运，期待2021年7月的新同学们与詹姆斯库克大学一起出发，走向一个更美好的未来！
2021 7 July
查看大学首席运营官原版英文致辞
Good morning everyone! My name is Kelvin Liu, I am the Chief Operating Officer of James Cook University, Singapore Campus.
It brings me great pleasure to welcome you to James Cook University this morning. I wish to congratulate each of you, first on securing your University place, second for making the right choice to study in our University. James Cook University places students at the centre of everything we do, and we believe you will enjoy your time with us amid your pursuit of knowledge and along your journey of self-discovery.
In your time here at JCU, the Student Affairs department will be the key department you will liaise with most during your study. At JCU, our Student Affairs department aims to provide the Student First Experience; which means providing you, our students, concierge service from the moment you step into University till you become a JCU Alumni.
The Student Affairs department is made up of 4 offices.
The first office is Student Ambassador. The Student Ambassadors are your primary communication channel with the University; and by now, you would have already been assigned to your designated Student Ambassador. Should you have any doubts or questions throughout your studies, either relating to Academics studies or any other areas of concern; remember, your appointed Student Ambassador is always your first point of contac
Next, Campus Activities office, the host of your Students Orientation programme today. Campus Activities together with the Student Council, Student Clubs, extends your exciting University experience outside of the classroom by organising many exciting activities, such as sports, music and dance, culture clubs and many more. The sky is the limit.
For all international students, the Campus Activities office also provides Airport Pickups, Accommodation Arrangements, Medical Check-ups and Completion of ICA Student Pass Formalities.
Here, I would like to give special mention the Student Council and Orientation Committee members, under the leadership of Beverly Rodrigues, President of Student Council, for helping to make this orientation a success.
Student Careers Office is the third office. It is never too early for you to be exploring your employability even as a new student. The Office organises many Career Workshops, Talks, and Visits so you learn about what the workforce will look like after your graduation. The Office also manages the Career Fairs, both face-to-face and online.
At JCU we believe in a holistic experience, and we also provide Internship opportunities for our local students, as well as International students under the Work Training Permit initiatives.To get the ball rolling, follow JCU Singapore on our social media platforms, attend your first career workshop and start building your very first resume.
Lastly, Student Attendance Office. I need to emphasize that attendance is a very important issue.
For Local students, you will need to maintain at least 75% of your class attendance, to qualify to sit for your examinations.
For International students, as per the Student Pass requirement issued by the Immigration & Checkpoints Authority in Singapore, you have to achieve a minimum of 90% of campus attendance. You are also required to be on Campus at least 3 hours per day. While this requirement has been temporarily suspended due to the COVID-19 pandemic, you are still required to maintain an overall 90% class attendance.
Student Attendance Office is also the office you turn to for your Class Leaves, Medical Certificates, Medical Insurance Coverage, or even the unfortunate withdrawal application should any unforeseen situation occur during your studies.
I also want to highlight two important documents: the James Cook University Student Handbook and Student Code of Conduct.
The Student Handbook provides you with comprehensive information and knowledge for your studies, such as Course Information, various support services in your Academic and Professional areas, including the feedback and other important administrative processes.
International students, you must know the Singapore Immigration and Checkpoints Authority regulations. All International students are not allowed to work in Singapore, whether the job is paid or unpaid.
The University desires and expects all our students to exercise initiative and responsibility as tertiary students. We have established the Student Code of Conduct which articulates the University’s standards of conduct necessary for all students to have a meaningful learning experience at our University.
The Student Handbook and Student Code of Conduct, together with many useful forms, are available on our University website, www.jcu.edu.sg.
Before I end of my presentation today, I would like you to take note of 3 things:
One. As we are still in the midst of the COVID-19 pandemic, you must take extra care and precautions of your safety and wellbeing, and be a responsible global citizen. Stay safe and continue to practice safe social distancing and good personal hygiene at all times. For our international students still in their home countries, I look forward to meeting you in person in Singapore soon.
Two, in support of the Government’s measures to minimise the spread of COVID-19 as well as your wellbeing, we have shifted many of our classes online. This also provides our international students currently still based in their home countries a smooth transition.
In line with the COVID-19 pandemic requirements, our University support staff are also working remotely, tending to your requests tirelessly. Kindly bear in mind the difference in time zone, and we appreciate your patience in this trying time. We will respond to your emails as soon as we can, so do avoid sending multiple emails to different staff members as this will slow down our response to you. The best thing to do is to contact your designated Student Ambassador for all urgent matters and they will be able to resolve your requests more effectively.
At James Cook University, we strive for continuous improvements and excellence in quality. We benchmark ourselves against the best practice in the industry. Hence, here I ask each and every one of you, if you are invited to complete a student satisfaction survey, I highly encourage you to participate and give us your opinions and feedback!
We take all student feedback seriously, we have developed a webpage named “You said it, We did it” to acknowledge all the feedback we received. So, please do participate in the survey whenever possible.
Finally, I hope you are all confident and ready to create a brighter future with our University in 2021. Always remember, you will never be alone at James Cook University. Student Affairs is always here every step of the way.